Privacy Policy – Nordic Lights Care

Nordic Lights Care ("we", "our", or "us") is committed to protecting your privacy and handling your personal information in a secure and responsible manner. This Privacy Policy outlines how we collect, use, store, and disclose personal information in connection with our services By accessing our website, using our services, or communicating with us, you agree to the practices described in this Privacy Policy.

1. Scope

This policy applies to all personal information collected by Nordic Lights Care through

Our website, online forms, and social media platforms
Meal ordering and delivery services
Email, phone, or written communications
Client intake, booking systems, and electronic health records
 

2. What Information We Collect

We may collect the following types of information:

a) Personal Identification Details

Full name, date of birth, address, phone number, and email address
Emergency contact information
Government-issued ID details (if applicable)

b) Health and Treatment Information

Medical history, injuries, physical/mental health status
Referral information from other health professionals
Treatment plans and progress notes

Consent forms and treatment preferences
 

c) Food Service Information

Dietary requirements or allergies
Delivery address and instructions
Meal selection and purchase history
 

d) Financial and Transactional Information

Payment method and transaction history
Insurance or NDIS funding details (if applicable)
 

e) Technical and Usage Information

Website browsing data (cookies, IP address, device type, location data)
 

3. How We Collect Personal Information

We collect information when you:

Fill out our intake or booking forms (online or paper-based)
Place an order for food or wellness services
Contact us via email, phone, or through our website
Interact with us on social media
 

4. Why We Collect Your Information

We collect and use your personal information to:

Provide safe and effective services
Deliver meals tailored to your health needs and preferences
Maintain treatment records and track your wellness journey
Schedule appointments and manage bookings
Process payments and issue receipts
Respond to enquiries and provide support
Comply with legal, insurance, or regulatory requirements
Improve our services and website functionality
 

5. Disclosure of Personal Information

We will never sell your information. We may share it with:

Allied health professionals involved in your care (with consent)
Delivery staff for meal services (name and address only)
Administrative or billing teams
Government or regulatory bodies (where legally required)
IT providers who maintain our secure booking and data systems

All third-party providers are contractually required to maintain the confidentiality of your data.

6. Data Storage and Security

We store your information securely using physical, electronic, and managerial safeguards to prevent misuse, interference, loss, unauthorized access, modification, or disclosure. These include:

Encrypted electronic health record systems
Password-protected databases
Secure premises and filing cabinets
Restricted staff access based on role
 

7. Your Rights

You have the right to:

Access your personal information
Request corrections to your data
Withdraw consent at any time (with limitations under law)
Make a complaint if you believe your privacy has been breached

To exercise your rights, contact us via the details below.

8. Cookies and Website Analytics

Our website may use cookies to enhance your browsing experience. These track non-identifiable visitor behaviour, such as pages visited and device type. You can modify your browser settings to refuse cookies, although this may impact website functionality.

9. Third-Party Links

Our website or communications may include links to external sites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy statements separately.

10. Data Retention

We retain personal and health records for the minimum period required by law or professional guidelines (e.g., seven years for health records) and securely dispose of them when no longer needed.

11. Changes to this Policy

We may update this policy from time to time to reflect changes in services or legal obligations. The updated version will always be available on our website with a revision date.

12. Contact Us

If you have questions, concerns, or complaints regarding this policy or how your information is handled, please contact: